Bridlington GP Dr Tom Milligan has won the 2018 General Practice ‘Healthcare Leader of the Year’ Award at a glittering ceremony held in London.
The award recognises those who have helped to deliver results and steer change within their local health economy.
Dr Milligan is based at the Practice One surgery on Station Avenue. With over 5,800 patients, Dr Milligan was recognised for his hard work in developing innovative approaches to help his practice survive and thrive.
These include improvements in:The speed in which prescription requests are processed
The decrease in DNA (did not attend) rates by 26%, giving greater access to appointments
The effective management of GP correspondence reducing individual doctor’s time spent on admin by 20 minutes per day.
He added: “My work on change management allowed me to see a pattern which the current system of medicine hides. That is that system efficiency can be best harnessed from the bottom-up with managers acting to better support the innovations of clinicians and administrators and not the other way around.”
Dr Milligan said: “I’m delighted that the ideas I have shared on working more efficiently have been recognised nationally. We have together shown a blueprint for a new way of working which can improve patient care.
Comedy actress Sally Phillips, pictured, presented Dr Milligan with his award.